Privacy Policy

1. Introduction

AmberRiverTrail ("we," "our," or "us") is devoted to maintaining your privacy. This Privacy Policy outlines our practices regarding the gathering, utilization, revelation, and protection of your data when you visit our site amberrivertrail.sbs or utilize our yacht charter services.

Engaging with our services implies your acceptance of the data procedures detailed in this policy. This policy adheres to established privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other related Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

Your personal information is collected when you willingly supply it to us while:

• Booking a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing forms on our website
• Taking part in surveys or promotions

The types of information we collect may include:

• Names and contact details (email, telephone, and address)
• Payment details (processed through secure third-party services)
• Preferences and specifications pertaining to yacht charters
• Emergency contact details
• Any dietary restrictions or health information you choose to disclose

2.2 Automatically Collected Information

Information regarding your device and how you interact with our site is collected automatically when you navigate through our website:

• IP addresses and geographical data
• Type and version of browser
• Visited pages and duration of visit on our site
• Referral sources
• Device specifics (type, screen size, etc.)

2.3 Cookies and Tracking Technologies

Cookies and similar tracking mechanisms are employed on our website to enhance your user experience. They enable us to:

• Remember user settings
• Analyze website usage and its performance
• Deliver personalized content
• Refine our services

Your preferences regarding cookies can be managed via your browser's settings or our own cookie consent tool.

3. How We Use Your Information

The details we collect are utilized for several purposes:

• Service Delivery: In order to render yacht charter services, handle reservations, and connect with you regarding your bookings
• Customer Support: To address your queries and provide help
• Payment Processing: To conduct payment operations and oversee billing
• Safety and Security: To guarantee the integrity of our services and guard against deceit
• Marketing: To notify you of promotional events and news (subject to your consent)
• Website Improvement: To study user patterns and improve the functionality of our website
• Legal Compliance: To adhere to relevant laws and regulatory demands

4. Information Sharing and Disclosure

We pledge not to sell, exchange, or lease your personal details to external parties. Nonetheless, information may be shared under these scenarios:

4.1 Service Providers

Information may be shared with dependable third-party service providers that help us with: payment processing; website hosting; email marketing; analytics; performance tracking; customer service.

4.2 Legal Requirements

In legal situations, your data may be exposed if mandated by law or in the course of legal actions, to address emergencies or investigate suspected illegal activities or fraud.

4.3 Business Transfers

Should a merger, acquisition, or asset sale occur, your information may become part of the assets transferred.

5. Data Security

To avert unauthorized access, modification, dissemination, or destruction of your personal data, we enforce suitable security measures, including encryption, secure servers, access controls, periodic reviews, and employee instruction.

Nonetheless, we must point out that no method of electronic storage or transmission over the internet is fully invulnerable. Therefore, complete security of your personal details is something we cannot unequivocally guarantee.

6. Data Retention

We will retain your personal information only for as long as it’s necessary for the purposes it was collected for or as demanded by law. Typical retention periods:

• Charter bookings: 7 years for legal/tax reasons
• Marketing interactions: until you opt to unsubscribe or request deletion
• Website analytics: 26 months
• Customer support interactions: 3 years following the last correspondence

7. Your Rights and Choices

As a data subject, you have rights which include access to your data, rectification, erasure (subject to relevant legislation), the facility to port data, and the option to opt out of marketing or control cookies. To exercise your rights, please get in touch with us using the information provided below.

8. Third-Party Services

8.1 Google Analytics

Google Analytics is utilized to scrutinize how our website is used. You can choose to opt out with the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our website contains links to social media networks which have their own privacy policies.

8.3 Payment Processors

For payment facilitation, we rely on third-parties that comply with PCI DSS standards.

9. International Data Transfers

Your information might be processed and stored in countries other than Germany. We ensure to implement safeguards in accordance with the privacy laws applicable.

10. Children’s Privacy

Our service offerings are not intended for individuals under the age of 13, and we consciously avoid gathering their data. If you discern that a child has provided us with personal data, please reach out to us without delay.

11. Changes to This Privacy Policy

Adjustments to our Privacy Policy may be made to mirror any changes in our practices or legal obligations. Notifications of updates will be circulated through the revised policy on our site, emails sent to registered users, or an announcement on our website. Continuing to use our services after such amendments indicates your acknowledgment and agreement.

12. Contact Information

For queries related to this Privacy Policy or our data practices, please reach out to us:

13. Compliance with Google Ads User Consent Policy

We are in full compliance with the Google Ads user consent policy. Cookie and tracking preferences can be altered at any point through our cookie settings feature.